Patient Participation Group

The Aims of the Patient Participation Group

The Patient Group currently consists of a number of patients aged from 34 - 75. The members meet quarterly with the surgery to offer advice and suggestions on improvements to the practice.

Are you interested in joining the group?

The PPG are keen to expand the group in the hope it can continue to reflect the needs and demands of the patients registered at the surgery. We would particularly like to recruit new members under 50 or who have a young family or are a carer so that the group is representative of our patient population.

If you feel you can make a difference and would like to join the group, please email Debbie Melling Practice Manager through the Contact Us tab detailed above. Alternatively leaflets with regards to joining the group are also available in the waiting room area at the surgery.

PPG Priorities and Activities

At the quarterly meetings, the PPG decides on the priorities throughout the year and with help from the surgery, work together to make a difference.  Examples of activities would be the patient education events eg CPR, Dementia Friendly events and First Aid training.  The group were also involved with intoducing the new Friend and Family National NHS Survey initiative and assisting patients with completion.

Results and future PPG Activities

Any messages and changes as a result of PPG activity are detailed in the action plan tab and are also communicated via the surgery information screen displayed in the waiting area.  Patient newsletters and leaflets are other means used to keep patients informed.

We have also made improvements to our website, which provides lots of information with regards to opening hours, clinic times, services available.  Different languages can also be selected from the home page flag symbols displayed.  This gives the opportunity to ensure we continue to offer a greater means of communication to patients.

As a result of surveys completed throughout the years, the PPG have agreed the continued focus will be given to raising patients awareness with regards to services offered within the local community, such as Changes, Burton Wellbeing and Volunteering for Health to name but a few.

Your perspective as a patient is crucial.  Patient engagement is essential if we are to continue and develop a successful working partnership for the future.

The Patient Participation Group is not a forum for raising a complains.  If you have any concerns about the practice, its services or processes, please contact the Practice Manager who will address these directly using the NHS complaints procedure.

If you have any thoughts or suggestions, or you would like to join the forum, we would love to hear from you.  Please email us at headed Patient Group or contact Cebbie Melling, Practice Manager



Agreed to operate from 19 May 2015 Revised: January 2020


 To further strengthen the relationship between patients and their Medical Practice, this being critical to the provision of modern high quality care and service for all patients.


 This is open to anyone registered with the Practice who is interested in helping to achieve the requirements of the Mission Statement and Aims of the PPG


 Meetings must be patient led with both the Chair and Secretary being patients of the Practice. Representatives from the Practice team may become members.

 Such meetings will be held on a quarterly basis if possible and an agenda sent out to members at least 7 days before the previously agreed scheduled meeting.

Additional meetings may be held with agreement by the Group.

 Minutes should be produced and circulated to all members and a copy made available for all patients on the Practice web-site.

 An Annual General Meeting will be held as an additional short meeting for the purpose of:

 Election of a Chairperson Election of a Secretary

Election of a Representative for East Staffs District Patient Engagement Group Election of a Representative to liaise with the National Association for Patient Participation

 Any other business only included at Chairperson’s discretion



 The meetings will be chaired by a patient representative, known as the Chair. The Secretary is appointed in order to take minutes of meetings and in consultation with Chair and Practice Management organise an agenda.

 All members of the Group are invited to raise items for the agenda by contacting the Secretary prior to a meeting. If the Secretary cannot attend a meeting then one of the members present will be nominated to take minutes of the proceedings.


 In partnership with the Practice to:

 Help patients to take more responsibility for their own health

 Contribute to the continuous improvement of services and quality of care

 Foster improved communication between the Practice and its patients

 Provide practical support for the Practice and help implement change These aims should include:

Conducting patient surveys or helping to collect patient feedback

 Sharing good practice by liaising with other PPGs and the East Staffordhire District Patient Engagement Group

 Assisting with the development of systems and actively promoting health education and awareness of topics of interest with value to all patients

 Work within both the written word and the spirit of the National Association for Patient Participation NAPPs “Ground Rules” for PPG meetings.


 As recommended by National Association of Patient Participation

 Meetings of the Group are not forums for individual complaints or single issues

  • The Group advocates open and honest communication and challenge between individuals
  • The Group should be flexible, listen, ask for help and support each other
  • The Group will demonstrate a commitment to delivering results as a Group
  • All views are valid and will be listened to, but must be put through the Chairperson
  • The Group will respect one another and behave accordingly – anyone who behaves rudely or tries to bully other members or guests will be ejected from the Group
  • Mobile phones or other disruptions are not permitted
  • Meetings are planned to start and finish on time and stick to the agenda timetable

Too Busy to Join a Group?

Peel Croft Surgery is aware that not all patients are able to attend meetings regularly and prefer to engage with us in a different way and so in 2012, we set up a Virtual Patient Participation Group through this website. This gives you the opportunity to provide suggestions and feedback on services and applications within the NHS and Peel Croft surgery.  The virtual group currently consists of 7 members.  The VPPG does not involve face to face meetings.  We would like to recruit patients for our reference group from as broad a spectrum as possible to get a truly representative sample.  We need you and older patients, patients that work, patients that don't work, patients that care for others, patients with long-term conditions and patients from non-British ethnic groups.  If you have an email address and are happy for us to contact you occasionally by email, please click the link opposite.