Patient Survey

We are currently undertaking a patient survey at the surgery. Your perspective, as a patient, is crucial. Patient engagement is essential if we are to develop a successful working partnership for the future.

Out of Hours
During the daytime a receptionist can contact the doctor on call. After 6.30pm and at weekends, when the surgery is closed, your call will be automatically forwarded to the Badger Out of Hours Service. If you want to ring them direct, their number is

0300 1 30 30 30.

You can also ring NHS Direct for advice on

0845 4647.

Home Visits
The doctor will visit any patient who is too ill to attend the surgery – please telephone before 9.30am wherever possible if you require a home visit.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone us as soon as possible, so the appointment can be used by another patient.

Patient Group
Minutes of Meeting
Action Plan
Patient Survey Results
Contact Us

Patient Group

The Patient Group is a small group of patients who meet quarterly with the surgery to offer advice and suggestions on improvements to the practice.

The current members are Gerald Green (Chair), Arthur Ramsdale (Secretary), Sam Reed (East Staffs District Representative) Joan Ramsdale, Ken Woolley, Russell Stride, Susan Kitson and Leon Knowles.  Any individual, registered as a patient with Peel Croft surgery, is invited to join and contribute to this group.

Peel Croft surgery is aware that not all patients are able to attend meetings and so, in 2012, have set up a virtual Patient Participation Group through this website.  This gives you the opportunity to provide suggestions and feedback on services and applications within the NHS and Peel Croft surgery.

To access these services, please, in the first instance, email peel.croft@nhs.net

This is a forum for you to discuss topics of interest.  This could be making suggestions regarding services or processes thus enabling us to enhance your experience of the Practice.  We hope that by listening to your ideas and feedback, we may be able to develop the services we provide in the future.  It may also be an opportunity for your to influence the local NHS.

Your perspective, as a patient, is crucial.  Patient engagement is essential if we are to develop a successful working partnership for the future.

Different topics for discussion will be displayed and your views invited.  These commects will be added to the Patient Participation Group web page (appropriately summarised - we would remove anything that would breach patient confidentiality or offend).

We shall then review your comments and inform you of any changes or development we are planning in response to your input.

The Patient Participation Group is not a forum for raising a complaint.  If you have any concerns about the Practice, its services or processes, please contact the Patient Services Officer who will address these directly using the NHS complaints procedure.

If you have any thoughts or suggestions, or you would like to join the forum, please send an e-mail to peel.croft@nhs.net headed Patient Group.

 

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website